This evening Eleanor and I stopped by the Apple store at Lenox Mall in Atlanta. My errand was very simple: get two screws for the back of Florence's MacBook.
Florence had asked me to bring her computer in for repair, but I thought it was silly to leave her without a computer for two weeks for a couple of case screws, so I came armed with the model and serial number instead.
As it turned out I didn't need either of those things. I waited in line in the repair area, and when my turn came to check in I explained what I needed.
The energetic young man almost bounced with pleasure as he exclaimed, "I can't give them to you."
"You can't sell them to me?"
"No, but if you bring me the laptop I can install them for free."
"What?!"
"It is a liability thing. If we allow customers to install parts they might get injured or shocked."
"Installing an exterior screw?"
"I'm very sorry. One person probably ruined it for everyone. But if you bring me the laptop I can take care if it right away."
"That wouldn't be convenient since the laptop is in Italy."
"You can take it to an Apple store there, and they'll install them for you."
"Never mind. I will look at Home Depot."
Michael
So sorry!
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